SHIPPING POLICY

At Divine Auto Pros, we are committed to processing and dispatching orders as efficiently as possible. This Shipping Policy explains our order processing times, delivery expectations, shipping costs and responsibilities relating to delivery.

1. ORDER PROCESSING

Orders for products purchased through the Divine Auto Pros website are generally processed within 1–3 business days, excluding weekends and Queensland public holidays.

Processing times may be longer during periods of high demand, promotional periods, product launches or circumstances outside our reasonable control.

Once your order has been dispatched, you will receive shipping and tracking information where tracking is available for the selected delivery method.

2. DELIVERY TIMES

Delivery times depend on the destination, shipping method selected and the carrier used.

Estimated Australian delivery times are generally:

• Standard Shipping: approximately 3–7 business days
• Express Shipping: approximately 1–3 business days

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to factors outside Divine Auto Pros' reasonable control, including carrier delays, severe weather, natural disasters, public holidays, peak periods, industrial action, incorrect delivery information or other unforeseen circumstances.

3. SHIPPING COSTS

Shipping costs are calculated at checkout based on factors including the products ordered, package weight and dimensions, delivery destination and shipping method selected.

The applicable shipping cost will be displayed before you complete your purchase.

Divine Auto Pros reserves the right to change shipping rates from time to time.

4. AUSTRALIAN SHIPPING

We currently offer shipping to selected Australian locations.

Some remote or regional locations may attract additional shipping charges or may have longer delivery timeframes depending on the delivery service available to that location.

If additional shipping charges are required after an order has been placed, we will contact you before dispatch where reasonably practicable.

5. INTERNATIONAL SHIPPING

Where international shipping is offered, availability and shipping costs will depend on the destination and products ordered.

International customers are responsible for any customs duties, import taxes, GST, clearance charges or other fees imposed by the destination country, unless otherwise stated at checkout.

International delivery timeframes are estimates only and may be affected by customs clearance, border restrictions, carrier delays or other circumstances outside our control.

Divine Auto Pros is not responsible for delays caused by customs authorities or for customs duties, taxes or other charges imposed by the destination country.

6. TRACKING

Where tracking is available, tracking information will generally be provided once your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the parcel.

Customers are responsible for monitoring their tracking information and ensuring that someone is available to receive the order where required.

7. LOST, STOLEN OR DELAYED ORDERS

If an order appears to be delayed, lost or otherwise has not arrived within a reasonable period, customers should first check the tracking information provided and contact Divine Auto Pros so that we can investigate the matter with the relevant carrier.

Divine Auto Pros may contact the carrier or lodge an investigation or claim where appropriate.

Where a parcel has been confirmed as delivered to the address provided by the customer, Divine Auto Pros may not be responsible for theft or loss occurring after delivery, subject to any rights or remedies available to the customer under applicable law.

Nothing in this section excludes, restricts or modifies any rights or remedies available to consumers under the Australian Consumer Law.

8. DAMAGED ORDERS

We take reasonable care when packaging products for shipment.

If your order arrives damaged, please contact Divine Auto Pros as soon as reasonably practicable and provide photographs of:

• the damaged product;
• the packaging;
• the shipping label; and
• any other relevant damage.

This information may be required to assist us in investigating the matter or making a claim with the relevant carrier.

Customers should retain the original packaging and damaged items until the matter has been resolved.

Nothing in this section limits any rights or remedies available under the Australian Consumer Law.

9. INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete delivery information when placing an order.

Divine Auto Pros is not responsible for delays, failed deliveries, additional shipping costs or returned parcels caused by incorrect, incomplete or outdated delivery information supplied by the customer, except where otherwise required by law.

If you identify an error in your shipping information, contact us as soon as possible.

Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.

If a parcel is returned to Divine Auto Pros because of an incorrect or incomplete address, additional shipping charges may apply before the order is re-dispatched.

10. ORDER CANCELLATIONS AND MODIFICATIONS

Once an order has been placed, we may not be able to cancel or modify the order if processing or fulfilment has commenced.

If you need to make a change to an order, contact Divine Auto Pros as soon as possible. We will consider the request where reasonably practicable.

Nothing in this section excludes or limits any cancellation, refund or other rights that cannot lawfully be excluded under the Australian Consumer Law.

11. DELIVERY TO SAFE LOCATIONS

Where a customer provides authority for a carrier to leave a parcel in a particular location or without a signature, Divine Auto Pros is not responsible for loss or theft occurring after the parcel has been delivered in accordance with that authority, subject to applicable law.

Customers should consider selecting a secure delivery location where possible.

12. DELIVERY ISSUES

If your order has not arrived within the expected delivery timeframe, please contact Divine Auto Pros with your order number and tracking information where available.

We will make reasonable efforts to assist with delivery enquiries and, where appropriate, communicate with the relevant carrier.

Delivery timeframes are estimates and may be affected by circumstances outside our reasonable control.

13. CONSUMER RIGHTS

Nothing in this Shipping Policy is intended to exclude, restrict or modify any rights, guarantees or remedies available to consumers under the Australian Consumer Law or other applicable legislation.

Where a product is lost, damaged, defective or otherwise fails to comply with a consumer guarantee, Divine Auto Pros will provide any remedy required by applicable law.

14. CONTACT US

If you have any questions regarding shipping, delivery or an existing order, please contact:

Divine Auto Pros
Email: admin@divineautopros.com